Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can request a return or you can contact us at southernsourceclothier.com.
Per our return policy, customers are responsible for return shipping.To help us process it quickly, please include your order number inside the package.
Please note that returns will need to be sent to the following address:
Southern Source Clothier
167 S. Cuthbert St.
Colquitt, GA 39837
If your return is accepted,
- All returns are typically processed within 24 hours of our store receiving the return (excluding holidays and weekends). Please allow up to 5 days for your return to be processed. Once it is processed, we will notify you via email to the address associated with your order.
. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at southernsourceclothier@outlook.com
(229)-207-6017
Damages and issues
Please inspect your order upon reception and contact us immediately within (3) days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Jewelry and personal care goods (such as earrings, necklaces, beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items (ALL SALE ITEMS ARE FINAL)or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at southernsourceclothier@outlook.com .